Shipping & Return Policies

SUPER FAST DELIVERY

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Flexible online ordering and fast shipping

Items in stock are shipped within 24 hours; customized items are shipped within one week.. We ship Monday through Friday, excluding weekends and holidays. You will receive a tracking number once your order shipped. 


Order Processing Time:  
 
USPS - 1- 3 Business Days
DHL Express - 1- 3 Business Days 
FedEx Express - 1- 3 Business Days


TRACKING YOUR ORDER:

You will receive a confirmation email once your order has been shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.
SHOPPING PROTECTION
Please look over your order as soon as your receive it.  If you are not pleased with your purchase, Please Note that Refund / Exchange Requests must be made within 7 days of Purchase and meet the criteria outlined below:
REFUND / EXCHANGE POLICY

Time Period: You MUST contact our customer service within 7 days of purchase to initiate a refund/exchange request.Guarantee Range:

• 1.Hair must NOT have been installed, colored, cut, or altered in any manner so as not to affect onward sales
• 2.The hair must be in its original bundle and not be untied at the top
• 3.The hair must be in its original packaging.
  CUSTOM-MADE ORDERS CANNOT BE EXCHANGED OR RETURNED
  
  
  Please do not send unauthorized returns. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address.
  
• Shipping Fee: Shipping and handling are the responsibility of the customer. The product must be sent back and the exchange shipped at your expense.
• Note: We recommend that you use a shipping provider with a signature confirmation service, and/or insurance to protect your package.HOW TO MAKE AN APPLICATION FOR A REFUND/ EXCHANGE:
• You must contact us within 7 days of receiving your order.
• Depending on the situation, we may ask you to send photos/video of the hair
• Return package must include: Your name, Your contact number, and order ID
• Exchange: Merchandise must be physically received at our corporate office and confirm all items are correct before a return can be granted.
• Refund: Merchandise must be physically received at our corporate office and all items confirmed correct before a return can be granted. Then we will refund the purchase amount of the product but not the shipping cost.
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